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How is my pay increase determined?

Pay increases for the eligible individuals will be based on ABCA financial performance and employee personal goals. The financial results will determine the amount of funds that are available for distribution. The achievement of your personal goals will form the basis of how much pay you receive combined with an objective assessment of all other relevant factors that will include (but are not restricted to) how you achieved your goals and the impact of any events during the performance year. 

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The table below summarises the pay arrangements.

Please remember that the outcome of any pay award must be as a result of the performance of the individual based upon an assessment of their personal goals and job-related criteria. Decisions during the creation of personal goals must not be influenced by an employee’s race, sex, religion/belief, disability, marital or civil partnership status, age, sexual orientation, gender identity.

Pay & Performance cycle timeline

  1. August - September: People Manager agrees KPI's/Goals with each direct report by 1 October

  2. Full year: People Manager performance manages direct reports against KPI's/Goals/Behaviours

  3. July - August: People Manager submits appraisal rating based on KPI/Goal results

  4. August - September: Senior leaders confirm pay budget

  5. October - November: People Managers communicate pay increases

  6. December: Increases paid on the 1 December

Salary Bands

All employees have been placed in a salary band that have been bench-marked against external companies. This provides you with the scope to increase your salary to the maximum of your band which is determined on your performance throughout the year. As a business we want to be transparent, we want to share all salary bands to show you how you can develop your career.​

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Support and indirectly contribute to our main business purpose, providing services that are essential for operational teams and the company's overall efficiency.

ABCA

Pay budget determined by ABCA financial performance

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Personal Goals (KPI's)

3-6 Personal Goals. Weighted by relative importance determined in conjunction with individual's manager

Pay determined

Pay derived by Personal Goals (target or stretch). Stretch outcome will receive greater proportion of the pay budget (pot)

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Personal Goals (KPI's)

The line manager is responsible for setting 3-6 personal goals for each of their direct reports. These goals must be achievable and agreed ready for the start of the new financial year.

 

Personal goals (KPI's) should be quantifiable and must fulfil the following criteria:

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  • Reflect the key areas of focus for the role and/or functional area.

  • Be captured using the SMART methodology.

  • Include measures of success at threshold, target and stretch.

  • Be recorded at the beginning of the financial year and captured as appropriate.

 

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Ratings & Reviews

Please visit our People Management page for guidance on how to manage your teams performance.

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We use a simple three point rating scale:

 

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Exceeding expectations

You've made an amazing contribution to our business and for our customers. Thank you.

Someone who has delivered above and beyond the expectations of their role for much of the review period.

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Who is a role model within the team

Achieving expectations

Thanks for all your work. You've made a difference to our customers, our business and our people.

Someone who has helped the team deliver its goals and achieved target on their personal goals

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Who has sometimes gone beyond expectations. Who will have areas where some development could help them become even better.

Not meeting expectations

You'll know that you've been underperforming. And your manager will have discussed how to improve with you.

Someone who isn't consistently meeting the standards expected of their role.

Behaviours

Behaviours are a very important aspect of the appraisal process. Employees should treat others with respect, courtesy, tact, and friendliness and actively attempt to be helpful towards others. Accepts criticism, is open to new ideas, and handles conflict constructively and diplomatically. Consistently able to obtain the cooperation of others. Works through conflict for positive solutions/results. 

 

Behaviour-based performance includes the employees specific actions displayed while on the job. For example, the employee was consistently ten minutes late to a scheduled meeting several weeks in a row. This behaviour is a specific action of what should not be exhibited on the job. Employee behaviour can have a adverse impact on the outcome of their appraisal.

Calibration

Performance review calibration is a process in which managers discuss their proposed employee ratings with other managers. The goal is to find common ground that makes consistent employee performance evaluations possible. Your rating may be changed (up or down) based on the results of the calibration exercise.

FAQ's

  • What should i do when i am unable to find a parking space?
    Contact your manager, discuss the issues with parking at the given site. From here they will be able to advise how to proceed. In some scenarios we will ask you to park in a different place or we may advise that we will accept the charge without passing it on however in any scenario make sure that you contact your manager to have any parking related queries approved as you will be liable for these charges. Make sure that fleet is notified of any evidence in regards to parking charges via email.
  • What should I do when my van breaks down?
    If your vehicle breaks down, make safety your top priority by not remaining inside the vehicle at the roadside. Instead, move to a secure area protected by barriers. Contact Fleet promptly to report the breakdown, we will coordinate with a third party for deploying road side assistance. The recovery team will evaluate and resolve the issue, either carrying out on-site repairs or arranging for the van's recovery.
  • What should I do when my van breaks down out of hours?
    For breakdowns outside office hours, complete the Breakdown & Maintenance Form for non-urgent issues. For immediate attention, visit Kwik Fit or ATS with the specified Supplier Account Number: LCB KwikFit - P3348M NL Commercials KwikFit - P1767Q, NL Commercials ATS - CA00950456 If the van is not drivable or unable to be moved contact the out of office breakdown numbers: LCB Fleet Limited vans - 08009759813 N.L. Commercials vans - 03300082020 (Wakefield option)
  • What should I do in the event of an accident?
    Prioritize your safety in the event of an accident. Ensure you are in a secure location before taking any action. Once in a safe space, call the police in order to report the accident and receive a crime number. Complete a Vehicle Accident Report Form for documentation. Avoid discussing liability with other drivers and if prompted provide the Fleet Manager's name and number to any involved parties. Advise fleet of the incident via email once you have been able to complete the above. Unless you feel unable to proceed with any of the above, in this case please get in touch with us immediately so we can advise.
  • What should I do if I notice my tyres are no longer satisfactory?
    You can organise the replacement of tyres yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should I do if I notice my bulbs are no longer satisfactory?
    You can organise the replacement of bulbs yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should I do if I notice my wipers are no longer satisfactory?
    You can organise the replacement of tyres yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should i do when my van has a puncture?
    Locate the spare wheel on your van and fit this if you feel comfortable to do so. Alternatively if you do not feel comfortable doing this please contact Ben (benjamin.avis@abcasystems.co.uk) or Dave (david.just@abcasystems.co.uk) and we will organise getting the AA out to swap over to the spare on the van. In either circumstance, when you are back on the road you MUST go straight to the nearest KwikFit or ATS (NL vans only) to have your tyre replaced. For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456
  • What should I do if my all-star card declines?
    You should contact us directly via email to advise of your card declining, from this point we will look to chase this up with the card provider. We do ask that you send us through any relevant details so we can settle any outstanding charges. Where possible please do not leave the site without paying unless we have given explicit permission to do so.
  • What should i do if i get a service light on my dashboard?
    Contact Dave (David.Just@abcasystems.co.uk) or Ben (Benjamin.Avis@abcasystems.co.uk) in fleet via Email. Please include your vehicles milage, home postcode and any other relevant specifics.
  • What should I do if I get an Ad-Blue warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What should I do if I get an engine warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What should I do if I get a brake warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What does the light on my dash mean?
    Please see below for a RAC guide on each kind of light that could be displayed on your dashboard: Car dashboard warning lights, what do they mean? | RAC Drive
  • Purchasing Oil
    You can use your fuel card to buy Oil, Please keep in mind we recommend fully synthetic 0w-30 for all vans.
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