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Fleet Department

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David Just

Fleet/Assets Manager

Fleet DD: 0191 625 7576

Email: david.just@abcasystems.co.uk

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Ben Avis

Fleet/Assets Administrator

Fleet DD: 0191 625 7576

Email: benjamin.avis@abcasystems.co.uk



Whether you're an engineer, a subcontractor, an FLM or a director, our team is here to help you get the right vehicle to complete your day-to-day workload. Our Fleet Team currently manages over 130 company vehicles around the business. We pride ourselves on always managing issues like flat tyres, breakdowns, servicing and MOTs, accidents, break-ins and theft professionally and accurately. 

 

About Us

You can call our Fleet team on

0191 625 7576

  • What should i do when i am unable to find a parking space?
    Contact your manager, discuss the issues with parking at the given site. From here they will be able to advise how to proceed. In some scenarios we will ask you to park in a different place or we may advise that we will accept the charge without passing it on however in any scenario make sure that you contact your manager to have any parking related queries approved as you will be liable for these charges. Make sure that fleet is notified of any evidence in regards to parking charges via email.
  • What should I do when my van breaks down?
    If your vehicle breaks down, make safety your top priority by not remaining inside the vehicle at the roadside. Instead, move to a secure area protected by barriers. Contact Fleet promptly to report the breakdown, we will coordinate with a third party for deploying road side assistance. The recovery team will evaluate and resolve the issue, either carrying out on-site repairs or arranging for the van's recovery.
  • What should I do when my van breaks down out of hours?
    For breakdowns outside office hours, complete the Breakdown & Maintenance Form for non-urgent issues. For immediate attention, visit Kwik Fit or ATS with the specified Supplier Account Number: LCB KwikFit - P3348M NL Commercials KwikFit - P1767Q, NL Commercials ATS - CA00950456 If the van is not drivable or unable to be moved contact the out of office breakdown numbers: LCB Fleet Limited vans - 08009759813 N.L. Commercials vans - 03300082020 (Wakefield option)
  • What should I do in the event of an accident?
    Prioritize your safety in the event of an accident. Ensure you are in a secure location before taking any action. Once in a safe space, call the police in order to report the accident and receive a crime number. Complete a Vehicle Accident Report Form for documentation. Avoid discussing liability with other drivers and if prompted provide the Fleet Manager's name and number to any involved parties. Advise fleet of the incident via email once you have been able to complete the above. Unless you feel unable to proceed with any of the above, in this case please get in touch with us immediately so we can advise.
  • What should I do if I notice my tyres are no longer satisfactory?
    You can organise the replacement of tyres yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should I do if I notice my bulbs are no longer satisfactory?
    You can organise the replacement of bulbs yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should I do if I notice my wipers are no longer satisfactory?
    You can organise the replacement of tyres yourself by taking advantage of the KwikFit and ATS account numbers: For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456 Please make sure to advise us of any appointments via email so we can advise in the scenario the work needs to be authorised.
  • What should i do when my van has a puncture?
    Locate the spare wheel on your van and fit this if you feel comfortable to do so. Alternatively if you do not feel comfortable doing this please contact Ben (benjamin.avis@abcasystems.co.uk) or Dave (david.just@abcasystems.co.uk) and we will organise getting the AA out to swap over to the spare on the van. In either circumstance, when you are back on the road you MUST go straight to the nearest KwikFit or ATS (NL vans only) to have your tyre replaced. For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q For N.L. Commercials vans, please provide ATS Account Number CA00950456
  • What should I do if my all-star card declines?
    You should contact us directly via email to advise of your card declining, from this point we will look to chase this up with the card provider. We do ask that you send us through any relevant details so we can settle any outstanding charges. Where possible please do not leave the site without paying unless we have given explicit permission to do so.
  • What should i do if i get a service light on my dashboard?
    Contact Dave (David.Just@abcasystems.co.uk) or Ben (Benjamin.Avis@abcasystems.co.uk) in fleet via Email. Please include your vehicles milage, home postcode and any other relevant specifics.
  • What should I do if I get an Ad-Blue warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What should I do if I get an engine warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What should I do if I get a brake warning light on the dashboard?
    Contact fleet immediately via email, we need as much time as possible to liaise with 3rd parties to get this into the garage and have a loan van supplied if required. Please get in touch by sending an email clarifying your current mileage, home post code and any relevant contact information for yourself so we can send this to any concerned 3rd parties.
  • What does the light on my dash mean?
    Please see below for a RAC guide on each kind of light that could be displayed on your dashboard: Car dashboard warning lights, what do they mean? | RAC Drive
  • Purchasing Oil
    You can use your fuel card to buy Oil, Please keep in mind we recommend fully synthetic 0w-30 for all vans.

Fleet FAQ's

Fleet Tools

Guides

 Schematics

Breakdown &
Maintenance

Useful Information

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AdBlue

Many issues have been raised lately concerning AdBlue top-up levels. It is of the most importance to top up your AbBlue levels every three fuel top-ups to prevent engine faults. Ignoring the AdBlue warning light on your dashboard is not advised under any circumstances. Suppose you run out of AdBlue while driving. In that case, your vehicle's performance will likely be affected as it tries to reduce its emissions output by going into ‘limp mode,’ reducing the speed at which you can drive and sometimes turning off your vehicle’s stereo or air conditioning to preserve power. Once you've stopped, your vehicle cannot be restarted. 

AdBlue can be purchased with your fuel card. However, if you are purchasing it at the same time as your fuel, it must be done in separate transactions.     

Some garages, such as BP, have AdBlue at the pump, so rather than buying a bottle and topping up, you can fill up at the pump.

Cick here to find out what AdBlue is.

Phones sat navs & other devices

Mobile phones are not to be used whilst driving, and as of 1st March 2017 the penalty table of the highway code has been updated. Anyone caught using a HAND-HELD mobile phone while driving will now receive 6 points and a £200 fine. 

All ABCA vehicles are fitted with a hands free car kit. 

To find out more about using a phone, sat nav, or other devices when driving, please click here.

Penalty points & disqualifications

To be insured on an ABCA vehicle, drivers must have no more than 6 points on their licence and must not have acquired any of the following convictions: AC, BA, CD, DD, DG, DR, IN, LC, TT, UT.

We carry out periodic driving license checks every 6 months so that we can prove to our insurers that all employees are eligible. When you receive a request from Fleet to carry out a check, please click here, and you will be directed to a JotForm and complete it as per instructions. 

If you exceed 6 points at any stage, or you receive any of the above convictions, or if you are disqualified from driving, you must inform the Fleet Team immediately. 

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Parking & other fixed penalty notices

If you receive a penalty notice fixed to your vehicle, you must send the document issued to the Fleet Team. Delaying doing this will result in the fine increasing, and you may also be liable to pay the increased amount. Once received by the Fleet Team, you will then be contacted by HR to advise when this deduction will be taken from your pay. If you fail to send the charge notice, you may be liable to pay any and all costs that have been added to the original fine. 

If a penalty notice is received through the post or email into the office, you will then receive a copy of this charge by email. HR will then advise you as to when this deduction will be taken from your pay. 

Speeding fines

Once the Fleet Team receives a speeding fine, they will confirm that you were the driver at the time of the alleged offence. Your personal & contact details will be provided to the Police Authority, and this fine will then be sent to your home address for you to deal with. 

Fuel Cards

Pay for fuel

All ABCA drivers are provided with an Allstar Plus fuel card. 
With your Allstar Plus fuel card, you can buy fuel, oil, Adblue and pay for your parking online. 
If you are buying fuel and oil at the same time, please note that all purchases need to be done in separate transactions and under the field "fuel". 
We have an agreement in place with
Keyfuels for discount on fuel at petrol stations across the UK. It is essential for anyone using a company vehicle is filling up at a Keyfuels site as it only requires to swipe your card and sign the transaction. To find your nearest site please download the Allstar co-pilot app on your phone.
If Keyfuel sites are not available in your area, or there is none near you, then you are requested to use
Allstar Sites. You are advised not to use any other  fuel site, as your fuel card won't be accepted.

Please see attached video for assistance.  

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Pay for a parking space

You can pay for your parking space with your Allstar Plus fuel card. All you need to do is download a parking app on your phone, such as Pay By Phone or Ringo, and register your vehicle and your card details. 

We recommend Pay By Phone as with other companies we have had some issues with regards to card registrations and payment declines. 


Please see the attached video for instalment instructions. 

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Vehicle Maintenance

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During office hours

If you are experiencing an issue with your vehicle during office hours (08:30 am - 17:00pm), please get in touch with Fleet Department by filling out the Breakdown & Maintenance Form, and we will provide you with the most suitable solution to keep you and your vehicle safe. 

If your issue requires immediate or urgent action to be taken, please call Fleet Department, or visit your nearest Kwik Fit / ATS  and get your vehicle repaired. Depending on the supplier, you will be asked to provide the account number.

For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M

For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q

For N.L. Commercials vans, please provide ATS Account Number CA00950456

For Long Term Hire Cars, please get in touch with Fleet Department.

OUT of office hours

If you are experiencing an issue with your vehicle out of office hours, then depending on the urgency of your issue please follow the steps below:

  • Complete the Breakdown & Maintenance Form if your issue can be dealt with the next working day.

  • Visit your nearest Kwik Fit or ATS and get your vehicle repaired, providing the Suppliers Account Number as per below.

  1. For LCB Fleet Limited vans, please provide Kwik Fit Account Number P3348M

  2. For N.L. Commercials vans, please provide Kwik Fit Account Number P1767Q

  3. For N.L. Commercials vans, please provide ATS Account Number CA00950456

  • If you have a Breakdown, please call:
    For LCB Fleet Limited vans, Support Number 08009759813, and you will be directed to LCB's Out of Office Hours Breakdown Assistance.
    For N.L. Commercials vans, Support Number 03300082020, and you will be directed to NL's Out of Office Hours Breakdown Assistance and you should select the Wakefield option. 

Please note: If the above fails - all vehicles should be provided with a number for that vehicle's Assist Number, i.e. Vauxhall Assist, Citroen Assist, etc

For all Company Cars, please click on the photo below and complete the form. 

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Servicing & MOT

Van Service is due every 30.000 miles.

Car Service is due every 10.000 miles.

The supplier fully maintains all company vans, while company cars are maintained by the Company. 

If your vehicle requires a service, please complete the Breakdown & Maintenance Form as instructed, and a member of the Fleet Team will contact you to discuss the details of your booking. 

Please note that all LCB vehicles, as well as Company Cars receive a Mobile Service on Site. Once you receive a call from the mechanic and book a date, please provide your work postcode for that date as well. 

The Supplier is organizing all van MOTs in a timely manner. When you are booked, please provide booking details to the Fleet Team and your FLM. 

The Company is organizing all car's MOTs in a timely manner. Fleet Team will provide you with your booking details, and you are required to confirm

Break-in & theft

If your vehicle is broken into or stolen, you need to report this to the Fleet Team as soon as you are aware.

You will also need to report this to the Police and get a Crime Number. Once you have all the data, complete an Accident Report Form providing all the information about the break-in. 

Important note: If your van is stolen, you need to report this immediately to the Fleet Team, as locating the vehicle via a tracker may be possible and could assist the Police in their activities. 

 

If tools or equipment are stolen, you will need to provide a full itinerary of what has been stolen to your Line Manager. Please note that all tools and/or any other equipment should not be kept in common view but at the back of the van, as the Insurance Company does not provide cover for stolen equipment. 

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